Delivery cost is calculated both on a flatrate for NI, ROI and UK as per table below, but also on a weight basis, when you take your basket to the checkout.

You will be presented with one or more shipping methods, and you should carefully check the prices and estimated times for each before deciding on a shipping method. Prices take both weight and value of the order into consideration, and allow a very small amount for packaging (For environmental reasons we try to recycle all packaging we receive, and this also helps keep the cost you pay as low as possible). Otherwise shipping quotes are at 'near cost' price.

For overseas shoppers, we did look at surface shipping (very long shipping times) but the saving was minimal, so we decided to stick with Airmail services. If, however, there was a very heavy item you wanted, we are happy to get you the best quote we can on an individual basis.

Country Method Order Value
nett £
Delivery Cost
NI Flatrate less than £70.00 £5.00
  Flatrate £70.00+ Free
ROI Flatrate less than £70.00 £9.00
  Flatrate £70.00+ £5.00
UK (mainland) Flatrate all £15.00

Prices are VAT inclusive within the EU (currently at 20%).

We constantly revise our shipping methods to ensure best value and service for all our customers, whether on our doorstep or far flung climes.

We are now shipping to

  • EU (Most countries)
  • USA
  • Canada
  • Australia
  • New Zealand

If your country is not displaying any shipping methods (most likely because it is outside the list above), please contact us and we will arrange a quote, or we may choose to review postage costs to your country with a view to inlcuding it to or list of destinations.

Please note that some items cannot be shipped to (some) international destinations, since they are either too heavy, or too fragile. Please feel free to ask for a quote if this may be the case. We're only too happy to try and facilitate you.

Unfortunately, this is not possible at the present time, although we are exploring this possibility with our bank.

The main reason for this is that anti-fraud measures only cover delivery to the card holders confirmed address.

There is no fixed time for this, but if we don't hear from you with 1-2 weeks we aim to contact you as a reminder.

If you know you can't collect it for a number of weeks, it would be an idea to let us know.

As an alternative to delivery (and compulsory for some products which cannot be delivered) you can collect your products at the Suitor Gallery.

Many of our customers don't live locally, but would be planning on stopping with us for coffee and scones at some point in the coming few weeks, and therefore can pick up goods.

We don't mind holding them for you once they are paid for, but it is a good idea to check that we're open when you are planning to call with us.

Some of the products we sell and too fragile to use retail delivery methods. The chances of them being damaged in transit is too high, and very likely they cannot be insured for transit.

You can still order these items but must collect them from the Suitor Gallery.

When the package is dispatched, you will be emaiied with confirmation, which will include the delivery agent (eg Royal Mail) and a package tracking number.

With this information you can track your package on the delivery agent's website.

If you have any queries about deliveries, don't hesitate to contact us directly. We're here to get you your stuff as quickly as possible.

Products that are in stock are dispatched immediately, but this is subject to operational conditions of the agents delivering this order. In any case, except for holiday periods, products in stock are dispatched within 24 hours.

In the case of Royal Mail, for example;

  • orders before 3pm Tuesday-Friday are dispatched same day
  • orders before 11am on Saturday are dispatched same day
  • orders made on Sunday and Monday, are dispatched the following Tuesday, but we may dispatch them on Monday (when we are normally closed, but we may be in store carrying out other tasks)